Refund and Returns Policy

Our reputation in the extremely competitive Saw Blade Industry stands out as an integral, caring and reliable supplier of higher quality diamond tools and construction equipment. We continually strive to earn your business. Our desire is to strengthen loyalty and support from each of our customers, building trusting relationships for years to come. Give us the opportunity and find out for yourself.

Satisfaction Policy

Blade Techs’ Customer Satisfaction Policy can be simplified by the fact that we stand behind all our products provided they are used properly and with all safety measures in place. If something is not right with our product, we expect immediate notification informing us of the situation. This allows a fair evaluation of the circumstances and the most reasonable outcome. We take everyone’s safety and satisfaction seriously.


Our refund and returns policy must be within 30 days of purchase. After 30 Days Blade Techs reserves the right to refuse any refund, credit, or exchange. Especially if the item has been used or damaged.

To be eligible for a return, your item must be unused and in the same condition which you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer. This will complicate your return and could cause delays.

There are certain situations where no refunds will be considered:

  • Items not in their original condition.
  • Has damage or missing parts.
  • User abuse or negligence.
  • Wrong item.
  • Any item that is returned more than 30 days after delivery.
  • Items without proof of purchase.


Once your return is received and inspected, we will notify you that we have received your returned item. We will also notify you of the status of your refund.

If approved, then your credit or refund will be processed accordingly. Refunds will automatically be applied to your credit card or original method of payment.

Late or Missing Refunds

If you have not received a refund within the estimated timeframe, please contact us at 602-493-3072 or 866-932-8324. We will respond at the first availability.

Sale items

Only regular priced items may be refunded. All sales are final on liquidation or special sale items.


Replacements for the same or like item are considered when confirmed defective or damaged resulting from manufacturing defects. This depends on the amount of use and circumstances for the return request. A visual inspection is mandatory for any determination. If an exchange is needed for the same item and you are outside of our region, contact us by email at or at 602-493-3072 or 866-932-8324 to discuss return options.

Shipping Returns

To return your product, please see our Contact Us page for the address to send your item.

You accept responsibility for the shipping costs when returning items. Shipping costs are non-refundable. If you receive a refund or replacement, the cost of return shipping may be deducted from your refund.

Depending on where you reside, the time it may take for your exchanged product to reach you may vary.

If you are returning items over $100.00, we advise using a trackable shipping service or purchasing shipping coverage. These days we cannot guarantee that we will receive your returned item. So, cover it.

Need help?

Contact us at for questions related to refunds and returns.